Note to Apple Users: Most Apple computers do not support Flash by default. You may need to download the Flash Player from Adobe. Also, devices that have iOS (such as iPhones, iPads, etc) do not support Flash as well. We recommend running speedtests on a Desktop or Laptop computer within close range or directly connected to the POE equipment or the Router.
Note to Windows 10 Users: With the release of Windows 10, Microsoft has been pushing out weekly updates to the Operating System which with slower connections will take awhile to download. Connections with the lower speed should leave their computers on overnight while Windows 10 downloads it’s updates. To check if Windows 10 is downloading the update, you can get into the Update and Security Control Panel by clicking on the Start Menu, selecting the Settings option and then in the new window, selecting the ‘Update and Security’ tile. Once the screen reloads, you’ll see on the right side a meter that tells you how much you have downloaded out of the new update.
Troubleshooting slow Internet Connections
Before running a speed test, you may want to make sure that there are no other devices downloading, uploading, streaming or updating. Shutting down these other devices allows for a more precise speed test.
You might also want to check and make sure the device you plan on running the test on isn’t downloading, uploading, streaming or updating as well.
Everything is shut down and I am still getting slow speeds.
Try bypassing the router by pulling out the LAN or Internet cable from the back of the router and plugging it directly into your Computer. You might want to unplug the power to the router since your computer will still be connected wirelessly. After a minute, your computer should automatically detect that it’s connected via LAN right to the LAN POE box. Try running the speed test now.
I got the speeds I was looking for directly connected to my Modem. What’s going on?
- There may still be something connected to the WiFi that was downloading while you were running speed tests. You might need to hunt down that device and disconnect it from the network.
- Or it could be that your WiFI is unsecured and someone who is not authorizes like a neighbor might be using it. You would need to log into the router and add a password to your WiFi.
- There also could be some form of Interference. Sometimes other remote devices use the same frequencies as a wireless router. Devices such as Baby Monitors, microwaves, other devices with remotes will cause interference being too close to each other.
I did not get the speeds I am paying for Directly connected to the Modem. What’s going on?
- There may be an alignment issue with the dish on the outside. Is it shooting through Trees? Were there high winds recently? We might need to get a tech out there to see what’s going on. On the start of the Spring seasons, the new greenery from the tree’s often cause internet slow downs because of the new growth in front of the dishes.
- Did it recently snow or rain? There could be some snow buildup on your dish that needs wiped off. Or if there is heavy rain out, the rain could be interrupting the signal from the dish to the tower and/or the backup links are running.
- There could be something you are not aware of downloading on the computer you speedtested, like a Windows 10 update that is secretly running in the background.
In any case, if you see you are not getting the right download or upload speeds, please call our tech support department at 406-222-5454 or email us at firstname.lastname@example.org with a time you tried running your speedtest and the result of your speedtest, and we can see what’s going on.