Troubleshooting the Wireless Router

Computer will not connect to WIFI

Make sure your wireless router is ON and plugged in
Check to see if your wireless router is on by observing if there are any lights lit up on the router. Sometimes there may be 2 lights on, sometimes a lot, it depends on the wireless router itself. If there are no lights on, check to make sure it is plugged in. If it is plugged in and there are still no lights on, some routers come with an on/off switch that is located in the back. If there is no lights and your wireless router is plugged in and powered on, your router may need to be replaced. Scroll down to the Replacing your wireless router Section for more information.

Making sure your routers WIFI is on
Some Wireless Routers have the ability to turn on and off the WIFI signal. If you have the option, the on and off switch to the WIFI is located either on the back or the side of the wireless router. On some models, the light is the actual switch. The symbol next to or on the switch should look like or . Make sure the light next to or on that button is lit. You can double check to see if your WI-FI is actually on by checking it on an alternative device. If the light does not light up, your router might need repaired or replace.

Making sure your Computer’s WIFI is on:
Most computers have a 3 ways to control your computer’s WIFI:

  1.  On older models, there is a Toggle switch on the side with the symbol of the computers WIFI. Toggle that to the on position. If it is already on, and you still cannot find the local WIFI, proceed to the Router WIFI section or consult your Computers Manufacture.
  2. On the newer generation Laptop and Desktops, there is a keyboard combination you can press to turn on and off your WIFI. It’s usually located in the Function keys (i.e. F1 – F12) and sometimes has a light that represents if the WIFI is on or off. Holding down the Control or CTRL key while pressing this Function key will turn the WIFI on or Off. If the WIFI is on and you cannot find the loco WIFI, proceed to the router WIFI section or consult your Computer Manufacture.
  3. The newest computers WIFI can be turned off via the WIFI control panel on your desktop. This control panel is located in the lower-right corner of your computer screen pretty close to the clock.
Upgrading or Replacing your Wireless Router

How to tell if your WiFi router is not performing like it should
Most wireless routers only have a 1 year warranty and since the technology itself is constantly changing and upgrading; wireless routers only last for so long. When you start noticing more disconnects or your wireless signal doesn’t broadcast the signal it did when you first got it, are signs that your wireless router may be starting to fail.

Compatible Routers is compatible with a large range of wireless routers. As long as the router is NOT A DSL or COAXIAL ROUTER, you should be able to hook it up with our modem. Most routers today are Ethernet routers and can be purchased anywhere from Radio Shack to BestBuy. What is the difference between DSL, COAXIAL, and ETHERNET router?

DSL routers utilize the regular phone cable to receive internet from the modem. Most of these routers are through AT&T, CenturyLink & Quest since they are DSL Internet Service Providers. Since utilized the ethernet cable, there is no way for us to input for this router. Cable Internet Service Providers like Charter / Bresnan utilize the Coaxial Cable, similar to what screws into the back of TV as an Antenna. Again, unfortunately since the main input for the router is a Coaxial cable, there’s no way for this to be utilized since’s uses an Ethernet input.

As long as it’s an Ethernet port for the WAN or Internet, any router should be able to hook right up to our modem with no additional programming. Most routers come right out of the box set up as Dynamic which means that it receives an IP address from the Modem.

Here are some Routers we recommend: